The payment method at The Swing Era is a one-time payment of 100% of the amount, either via online payment platform, bank transfer to the account associate to JELLY ROLL JAZZ CLUB CO., LTD, organizers of The Swing Era, or through ticketmelon. In the case when the payment is not made after 10 natural days, the registration will be canceled and the slot will be released.

Once the payment has been done, the The Swing Era organizers consider this reservation as paid, and will not be compromised to any total or partial refund. Please, note that we don’t give refunds for paid registrations. If there is the case that you cannot attend the festival, we suggest that you look for someone to buy your pass. This person must have the same role as you and the same level if classes are included. To transfer the registration you must inform by writing us as soon as possible (and definitely 5 natural days before the event happens) at this email address: [email protected]

Please include the following information:

• Your name and surname.
• The type of pass being transferred.
• Full name and email of the person taking the pass.

In cases of force majeure such as pandemic, epidemic, outbreak, crisis, war, terrorist attack, labor strikes, extreme weather, government actions, etc., The Swing Era could cancel, postpone or modify the nature of the festival, as well as absolve itself of the responsibility of making a complete refund for reasons beyond its control. In any case, the organization may retain a percentage of the amount paid under the concept of administrative fees consisting of covering the part of expenses already produced and not recoverable during the year prior to the event. In any case, the organization will always try to consider alternative options to reduce damage to both parties.

Should the organizers cancel or postpone the event due to unforeseen circumstances, participants will be given the choice to transfer their passes to the rescheduled event date.